Viveroo USA FAQ

What is Viveroo?

Viveroo is a global technology enterprise, based in Germany, which produces innovative iPad mount and iPad docking control centers for the rapidly growing end-user markets. 

Who are viveroo’s typical customers?

Viveroo products offer an endless range of possibilities. Typical end-users include members of the hospitality, retail, healthcare, architecture and design, contracting, construction, automotive, sales, and furniture industries, as well as private home-owners. 

What are viveroo’s typical applications?

Viveroo products offer endless solutions for many applications. All of our iPad Mounts and Docking Solutions are great in a business setting for room scheduling, conference room, boardroom applications, and more. In retail, there is a historical shift in the brick and mortar market taking place. iPads are becoming the device of choice for POS (Point of Sale), advertising, signage, price checking etc. and with our scanning options the possibilities are endless. In the healthcare industry, iPads can be securely mounted in-wall for patient check-in. The hospitality, commercial and residential industries utilize our products for room scheduling and in-room control of many aspects such as lighting, sound, and temperature control, in addition to smart building and whole home control. We are the perfect compliment to the iPad in all facets of use.

Where are the Viveroo iPad Mount and Docking Solution products produced?

Viveroo has their own production factory in Salzkotten, Germany, which focuses on all aspects of assembly. All suppliers are based in Germany or Austria.

What are the guarantee conditions?

All of Viveroo's mechanical systems come with a 2 year guarantee. Details and conditions can be viewed below.

Is the iPad charged while docked in viveroo products?

The iPad is constantly being charged while docked in any Viveroo iPad mount or command center. We use a special system with the original Apple Lightning connector, which was developed for continuous use and is passively cooled. We have also implemented modern low voltage PoE charging and data transfer options. Contact Us for more details our creative PoE solutions.

Is the the iPad removable?

The iPad can be removed with one hand from the Viveroo Free and Free Flex. An optional locking system protects the iPad from theft (see next question.)

Can viveroo products be locked so that the iPad is theft-proof?

The Viveroo Free and Free Flex is opened mechanically using a cylinder lock and key. The One is opened with a special tool to keep your iPad secure in a variety of environments.

Can the iPad be rotated in all viveroo solutions?

The Viveroo Free, Free Flex, and One are fix-mounted, either vertically or horizontally.

How do the Soft-Close and Soft-Open mechanisms work?

Integrated spring-damper systems ensure perfect, smooth rotation, and easy opening of the iPad drawer.

Is there a safety latch for the home button?

There is no extra safety latch for the iPad home button. The operating system already has an integrated solution to prevent unwanted access.

Which iPad generations are supported?

Our various mount models are available for all modern models of the iPad from the Mini to the 12.9 Pro.

Click HERE to verify compatibility.

The Viveroo iPad Mounts and Docking Solutions are specifically designed to cost-effectively adapt to future iPad generations (see next question below). 

What options are there if the iPad measurements change?

Viveroo products are designed for longevity and continuity. The Free, Free Flex and One all have the ability to fit a variety of iPad models in the same mount with exacting fit and finish.

What design covers are available?

Viveroo products were designed to unite Viveroo and the style of the Apple iPad. Only the best quality materials are used. Classic glass covers are available in black or white. The aluminum covers with various surfaces, are timeless and sophisticated. Customized covers, and coatings made with materials such as ceramic or gold, can also be designed to suit individual needs.

Can the design cover be replaced after installation?

The design cover can be replaced after installation with only a few steps, making it easy to change the appearance of the command center.

How can Viveroo products be installed?

Installation on-wall: Viveroo Free and One are always mounted on-wall and the Free Flex comes in options with multiple base heights or post mounting directly to most any surface.

What is the difference between the In-wall Mounting-Set and the on-wall "flush mount“ mounting systems?

The Inwall Mounting Set, comprised of a concealed cavity wall socket and power supply unit, is the basis for the installation of Viveroo command centers in dry walls, concrete walls and hollow walls. Installed, the cover protrudes approximately 0.35 inches from the wall surface. The optional flush mount enables frameless, flush-mounted installation.

The Onwall Mounting Set contains an on-wall profile, which is placed on the wall socket fully surrounding the 9mm cover. After the wall is plastered, the Viveroo product is perfectly flush with the wall.

Is any additional installation material needed?

No. Everything you need to mount and power your product is included when you place your order. Each installation option includes an individual Mounting Set, made up of concealed cavity wall socket (as necessary), power supply unit, and mounting material. 

If you have a specific application not requiring the Mounting Set or power supply, please contact us to properly specify your order. 

What is the installation depth of viveroo products?

Free: Viveroo Free is installed on-wall. The concealed cavity wall socket which is supplied for the power supply unit has a depth of 2.5 inches.

Can viveroo products also be installed on-wall?

Viveroo Free and One are mounted on-wall. On request, we will happily supply technical drawings and details for the production of personal frames.

How is the power supply solved?

Power is typically supplied via the USB or USB-C cable or one of our PoE power adapters. We also have an optional 12V DC power supply which can be hard wired directly by a licensed Electrician.

Are viveroo command centers connected to Ethernet/LAN?

Yes, a cable connection to the home network is optionally available. An adapter in the concealed cavity wall socket enables the connection. As soon as the iPad is docked in the Viveroo command center, it is charged and connected to the network.

How are viveroo products sold?

Viveroo iPad Mount and Docking Solution Command Centers are available in North America directly through Smart Element Group and select dealers partners. Contact Us for inquiries.

Why does viveroo offer solutions only for the Apple iPad?

Viveroo places the same high expectations on the design and quality of their products as Apple. Additionally, the iPad is preferred for more than 90% of commercial applications. Apple, in contrast to other tablet manufacturers, follows clear formats for connectors and displays.

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viveroo GmbH
Wewelsburg Straße 4
33154 Salzkotten

T +49 5258 220 99 0
F +49 5258 220 99 88
E-mail : info@viveroo.com

headquarters: Salzkotten
CEO: Michael Pelster

commercial register: AG Paderborn, HRB 10891
VAT No .: DE288076371

conception, design and programming: Grothus van Koten Mittelstandsmarketing 
image sources: fotolia.de

iPad is a registered trademark of Apple Inc.